AI Disclosure

What our AI does

Our AI assistant is an automated software program powered by third-party large language models. It can answer general insurance questions, help you start quote requests, request ID cards or certificates of insurance, accept document uploads, schedule appointments, and create internal tasks for our team to follow up on.

You are chatting with an AI

Conversations clearly originate from our AI assistant. The AI is not a human, not a licensed insurance producer, and not your insurance agent. If you would like to speak with a human, ask the AI to connect you, request an appointment, or contact us directly.

Not advice; not a binder

AI responses are provided for general informational purposes only. They are not legal, tax, financial, or professional insurance advice; they are not an offer of insurance; they do not bind coverage; and they do not modify the terms of any policy. Coverage, eligibility, premiums, and binding decisions are made only by your insurance carrier and a licensed producer. In the event of any conflict between an AI response and an actual policy or carrier communication, the policy and carrier communication control.

Accuracy & limitations

AI responses may be incomplete, out of date, or incorrect. Quotes, rates, discounts, coverage availability, underwriting decisions, and policy terms are subject to change and to carrier approval. Always verify important details with a licensed agent before relying on them.

Data we send to AI providers

To generate responses, we send the contents of your chat (and limited context such as your account profile and prior conversation history) to our AI service provider. We do not knowingly send sensitive identifiers such as full Social Security numbers, driver's license numbers, payment card numbers, or banking credentials to the AI provider — please do not paste this kind of information into chat. Our providers are contractually prohibited from training their public models on your conversation content.

Logging & review

Conversations are stored in your account so our team can follow up on open requests, audit quality, and improve our service. A licensed Insurance Wizard team member may review conversations to provide assistance.

Human handoff

Whenever a request requires a licensed action — binding coverage, issuing endorsements, providing personalized recommendations, or anything else beyond general information — the AI will route the request to a licensed producer. You can request a human at any time.

Canopy Connect

When you request a quote for auto, home, or bundled coverage, the AI may offer a Canopy Connect link so you can securely share your current policy information with us. Canopy Connect is a third-party service governed by Canopy's privacy policy and terms.